At Ecsha.com, customer satisfaction is our priority. To ensure a smooth return and replacement process, please review the following policy carefully:

Reporting a Return/Replacement

• Returns or replacements will be processed only if the issue is reported within 48 hours of receiving the order.

• An unboxing video is required as proof in case of complaints about damage, defects, or missing items.

Eligibility for Return/Replacement

• Returns will be processed only if:

  • The product was not damaged while in your possession.

  • The product matches what was shipped to you and was not tampered with.

  • The product is returned in its original condition, including the brand/manufacturer’s box, MRP tag, user manual, warranty card, and accessories.

• Replacement will be initiated and dispatched after we receive confirmation that the returned item has been handed over to the courier or delivery person and the return process has begun.

• Customers are encouraged to share proof of handover or a receipt from the courier to expedite the replacement process.

Damaged or Defective Items

• If the product is damaged or defective, report it to our Customer Service team within 48 hours of delivery.

• The merchant will evaluate the issue before a decision is made.

Product Not as Expected

• If the product received differs from what is described on the website or does not meet your expectations, inform our Customer Service team within 24 hours of receipt.

• After investigating the complaint, an appropriate resolution will be provided.

Non-Eligible Cases for Return

• Returns are not accepted for buyer’s remorse (ordering the wrong model, color, or product).

• If a return is requested for personal reasons, the forwarding and return courier charges will be deducted from the refund.

Machines & Equipment

• Customers must follow the installation and usage instructions in the user manual.

• Ecsha.com is not liable for damage or returns if the product is not installed as per the manual.

• For machines or equipment issues, a technician may be assigned, and resolution will depend on their report.

Misuse of Return Policy

• Customers who excessively return, cancel, or refuse orders may have their accounts warned, suspended, or terminated at Ecsha.com’s discretion.

Seed Germination Disclaimer

• Seed germination depends on variables such as soil, climate, fertilizer, and watering. Ecsha.com does not guarantee germination or harvest, and refunds are not provided for seeds.

Live Plants Warranty

• Live plants are subject to climatic conditions. Due to factors outside our control, Ecsha.com does not offer warranties or refunds for live plants.

Refund Policy

At Ecsha.com, customer satisfaction is our top priority. Please review the following for a hassle-free refund experience:

Refund for Order Cancellation

• Before Shipping: If canceled before shipping, 3% payment gateway charges apply; the balance is refunded within 7 working days.

• After Shipping: If shipped, 3% gateway charges and forward + return courier charges apply; refund processed within 7 days after cancellation approval.

Refund for Returned Orders

• For Damaged, Mismatched, or Non-Working Products: Refunds are initiated after inspection and approval at our origin location.

• For Approved Returns: Refunds credited to your payment method within 7–10 working days.

• Customer-Initiated Returns: If returned for personal reasons, courier charges are deducted from the refund.

Late or Missing Refunds

If the refund is not received within the expected time, please:

1. Check your bank account.

2. Contact your credit card company/bank (processing delays possible).

3. Contact support@ecsha.com if refund still not received.

Refund Methods

Note:

All claims are processed at Ecsha.com’s discretion.

Address: Chenthamil AgriZone, [insert full address here]