FAQs
FAQs
My Account & My Orders
What is 'My Account'? How do I update my information?
‘My Account’ allows you full control over your transactions on ecsha.com:
Manage or edit your personal data (address, phone numbers, email IDs)
Change your password
Track the status of your orders
How do I know my order has been confirmed?
Once your order is placed, you will receive an email with your order number. Your order begins processing immediately. You will also be notified via email when your order has shipped, including tracking details.
Can I order a product that is 'Out of Stock'?
Products listed as 'Out of Stock' are not available for sale.
Shopping
Why do I see different prices for the same product?
Multiple sellers on ecsha.com may offer the same product at different prices, allowing buyers to choose the best deal.
Is it necessary to have an account to shop on ecsha.com?
You can shop as a guest, but creating an account allows a personalized experience, recommendation, and access to offers.
Payments
How do I pay for a purchase on ecsha.com?
Ecsha.com offers multiple secure payment methods: Internet Banking, Credit/Debit Cards (Visa, MasterCard, Maestro, American Express), UPI, Paytm, and Cash on Delivery (depending on your location and order value).
Are there any hidden charges (like Octroi or Sales Tax)?
There are NO hidden charges. Prices listed are final and all-inclusive.
What is Cash on Delivery?
How do I pay by credit/debit card?
Enter your card details at checkout, then follow your bank’s secure authentication process.
Is it safe to use my credit/debit card on ecsha.com?
Yes. Transactions are encrypted (256-bit) and processed via trusted payment gateways using 3D Secure verification.
Order Status
How do I check the status of my orders?
Login and go to 'My Account' > 'My Orders'. You’ll see all your order statuses there.
Order status codes:
Pending: Order placed, not yet shipped
Shipped: Order dispatched, on its way
Complete: Order delivered
Return: Product delivered but returned by you
Deleted/Rejected: Order cancelled
How do I cancel an order?
You can cancel before it has shipped via 'My Orders' (click the delete icon). Once shipped, order cannot be cancelled.
Shipping
What are the delivery charges?
Delivery charges are included in the product price unless stated otherwise.
Estimated delivery time?
Orders are usually shipped within the stated time on product page. Time depends on product availability, shipping address, and courier partner.
Why might estimated delivery times vary?
Delivery depends on the product’s location, your address, seller’s location, and courier partner coverage.
Seller does not ship to my area?
Serviceability depends on your location, legal restrictions and courier coverage.
Returns, Cancellations, and Refunds
How to initiate a return/pick-up?
Contact customer service to start a return. You’ll be guided through the process.
When are returns not possible?
Returns outside the specified window, used items, tampered serial numbers, or missing package items cannot be accepted.
How long will cancellation take?
Order cancellation is processed immediately online if done before shipping.
International Shipping
Does Ecsha.com deliver internationally?
Currently, products are only shipped within India.
Courier & Packaging
How are items delivered and packaged?
Through reputed courier services with quality packaging.
How can I track my order?
You will receive a tracking ID by email once your order has shipped.
